Privacy policy

1. Who we are RESOLVEMYDISPUTE LIMITED (company number 15182581), Room 8, Redhills House, Penrith CA11 0DT, is the controller of personal data collected through this Service. 2. What we collect - Your answers: the creditor and debtor names, addresses, contact details, amounts, dates and description of the debt you enter (including company number and registered office for company debtors). - Your email address, if you give it. - Payment records: the amount, date and status of your payment. Card details are handled by our payment provider and never reach us. - Staff account details for our administrators only. 3. Why we use it (lawful basis) We use your answers only to produce your document and provide support (performance of a contract). We keep payment records to meet legal and accounting obligations (legal obligation). We use site statistics to keep the Service working and improve it (legitimate interests). 4. Information about the debtor The Service involves you entering information about another person or company. You must only enter information you are entitled to use for the purpose of recovering the debt. We do not contact the debtor. 5. How long we keep it Debtor details and your answers are automatically deleted 30 days after your order is created. Basic order and payment records (without debtor details) are kept for as long as needed for accounting and legal purposes. 6. Stored in your browser While you fill in the questions, your progress is saved in your own browser's local storage so you don't lose it. You can clear it at any time through your browser settings. We do not use advertising cookies. 7. Who we share it with - Our payment provider, to take payment. - Our hosting and website provider, Lovable, which runs the Service and its database. - An AI service, only for the text you send to the "What does this mean?" or "tidy my wording" helpers. Do not include personal details there if you can avoid it. We do not sell your data. 8. Site statistics We use Lovable's visitor analytics. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy (https://lovable.dev/privacy) explains how it handles it. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. This is recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year. 9. Your rights You can ask to access, correct or delete your data, object to its use, or ask us to restrict it. Contact us at our registered office. You can also complain to the Information Commissioner's Office (ico.org.uk). 10. Changes We may update this policy; the latest version is always on this page.